Common Software Bugs in Samsung TVs and How to Fix Them

A Samsung TV flickers erratically, casting shadows on the walls. A remote lies abandoned on the coffee table.

Samsung TV sets are known for their top-notch displays and smart features, though like all technologies, they are not free from software bugs. From simple annoyances to major issues that affect your viewing experience, these hitches can vary. Here are some common Samsung TV software bugs (bn6922327m) and how to fix them.

Wi-Fi is not connecting Your TV

The most common problem faced by Samsung TV users is the inability to connect to Wi-Fi. It could be a software glitch.


  • Restart your router and TV.
  • Go to Settings > General > Network > Network Status, then do network test.
  • If the problem is still there, reset the network settings at Settings>General>Network>Reset Network
  • Check for updates in Settings > Support > Software Update > Update Now so that your TV firmware is up-to-date.

Smart Hub Won’t Work

Your Samsung TV’s Smart Hub is the heart of its smart features and when it stops working, it can be very frustrating.


  • Restart your router and TV.
  • Settings>Support>Self Diagnosis>Reset Smart Hub to reset the smart hub
  • Look for any software update in Settings>Suport>Software Update

TV Randomly Turn On/Off

Some users claim that their Samsung TVs randomly turn on or off, which usually tends to be a software-oriented issue.


  • Turn off Anynet+ (HDMI-CEC) feature at Settings>General>External Device Manager>Anynet+ (HDMI-CEC)
  • Hold down power button on remote till television restarts for soft reset
  • If the problem persists despite such actions, you may have no alternative but resetting it back to factory settings. Proceeding to ‘Settings’, then ‘General’, thereafter ‘Reset’ and finally typing the default pin code (0000).


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Audio Sync Problems

One more widespread case involves audio out of sync with video during watching anything on your screen, which will help ruin your time.


  • Go to Settings>Sound>Expert Settings>Audio Delay and make adjustments to the settings until the audio is synchronized with the video.
  • Ensure all connected devices have updated firmware and are properly configured.
  • Make sure that external sound system is well synced to your television, if you have one.

Apps Crash or Refuse to Load

Sometimes apps on your Samsung TV may freeze, crash or not load due to software bugs.


  • Restart both your TV and the affected app.
  • You can update an app by going on Apps > Settings > Updates
  • Finally, you will need to clear the cache. Go to Settings>Apps>System Apps, choose that particular application and click Clear Cache
  • If this doesn’t work, you may need to uninstall it first and then install it again.

Final Thoughts

As annoying as these software bugs might be, many of them can be resolved through some simple steps. It is advisable to keep Samsung TV’s software up-to-date since most updates come with bug fixes and improvements.

Regularly resetting network settings, using Smart Hub and doing soft resets will go a long way in maintaining proper functionality of your television. If all else fails, contact Samsung support or a professional technician. With these tips, you can enjoy fewer interruptions and better viewing experience from your Samsung Television set.