Report a Defect

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Bug Labs uses Bugzilla to keep track of its defects.

Access the Bug Labs Bugzilla here

Select the Open a new Bugzilla account link

Follow the prompts to open a new account

If you are ever unable to log in, please e-mail Heather at Bug Labs.


To Enter Defects and Enhancements:

  1. Access the Bug Labs Bugzilla by clicking here.
  2. Login with your Bugzilla username and password.
  3. Click New in the toolbar to create a new defect report.
  4. Select Product.
  5. Fill out the remainder of the form.


Form Details:

  • Product: Selection Made
  • Version Number: TBD
  • Component: Associated Component
  • Severity: Critical, Major, Normal or Minor
  • Platform: All, PC or MAC
  • Priority: P1, P2 or P3
  • OS: All, Windows 2000, XP, Vista, MAC OSX 9, 10, Linux or Other
  • Initial State: New
  • Assign To: (this will always populate with heather@buglabs.net)
  • QA Contact: (this will always populate with melinda@buglabs.net)
  • CC: Leave Blank
  • Estimated Hours: Leave Blank
  • Deadline: Leave Blank
  • URL: If Applicable, if not Leave Blank
  • Eclipse Version Found In: 3.3
  • Summary: Area: and Brief Description
    Example: Virtual BUG: Unable to launch Virtual BUG
  • Description:
    • Copy and Paste Summary
    • Assumptions: If applicable
    • STR (Steps to Recreate):
    • Expected Results:
    • Actual Results:
    • Example:

      Virtual BUG: data is not displayed on LCD
      STR:
      
      1. launch Eclipse / Dragonfly instance
      
      2. select Launch Virtual BUG icon
      
      Expected Results: data is displayed, example: 11:51 99%
      
      Actual Results: no data display
      

      • Command Line Responses: If you are a developer, we encourage you to include more details. You can do this by running the following commands from your command line. Copy the output and paste it in the description or attach it as a file.

      Code:
      
      java -version
      
      Code:
      
      echo $JAVA_HOME
      
      Code:
      
      ping buglabs.net
      
      Code:
      
      ifconfig -a
      
      Code:
      
      eclipse -debug
      

  • Attachment (if and when possible, please attach a screen shot complete with Description)
  • Depends On: Leave Blank
  • Blocks: Leave Blank
  • Click Commit